Alcatraz AI Help Center
Our comprehensive knowledge base is available 24/7 on our support website for all customers, including those without an active support agreement.
Visit https://support.alcatraz.ai/ to access:
- System planning and networking requirements
- Step-by-step instructions for installation and configuration
- Video tutorials Troubleshooting guides
- Frequently Asked Questions (FAQs)
We encourage you to check the knowledge base first, as it often provides quick solutions to common questions.
Online Ticket Submission (Active Agreement Required)
Customers with an active support agreement can submit tickets for support in the Alcatraz AI Help Center at support.alcatraz.ai
Phone Support (Active Agreement Required)
Customers with an active support agreement can call the Alcatraz Technical Support line for more urgent issues.
Alcatraz AI Tech Support - (650) 600-0197
Phone support is available Monday - Friday, 8AM - 8PM ET, excluding Alcatraz AI holidays.
When contacting support, please provide the following information:
- End User Account Name
- DeviceID / HardwareID (if contacting about a Rock device)
- Platform Type: Standard Cloud, Enterprise Cloud, On-premise
- Software Version / Rock Firmware Version