Help Center
Go to www.alcatraz.ai
Submit a Request
Admin Portal
Getting Started
System Planning and Network Requirements
Alcatraz AI Cloud Hosted System
On-Prem System
Rock Installation
Specifications
Admin Portal
Account Settings
Users & Permissions
Device Management
Security Events
Profiles & Enrollment
Downloads & Release Notes
3rd Party Integrations
Single Sign-On (SSO)
Software-based ACS Integrations
FAQ
Installation
Troubleshooting
Networking
General
Back to home
Help Center
Admin Portal
Getting Started
System Planning and Network Requirements
Alcatraz AI Cloud Hosted System
On-Prem System
Rock Installation
Specifications
Admin Portal
Account Settings
Users & Permissions
Device Management
Security Events
Profiles & Enrollment
Downloads & Release Notes
3rd Party Integrations
Single Sign-On (SSO)
Software-based ACS Integrations
FAQ
Installation
Troubleshooting
Networking
General
Admin Portal
Account Settings
Card Formats
Custom Card Formats
Profile Expiration Policy
Image Retention Policy
Import/Export Account Data
Session Timeout
Audit Log
API Keys
See more
Users & Permissions
Admin Portal Passwords
User Management
Device Management
Configure the Rock's Network Settings (QR code)
Rock Onboarding
Modify Rock Configurations
Configuring the Rock's Device Mode
Respect ACS During Enrollment
Using Temporary Enrollment Mode on the Rock (Platform v3.1.1+)
Using Temporary Enrollment Mode on the Rock
Activating QR Code Functionality on the Rock
Tamper Factory Reset & Maintenance Mode
How to Control the Rock's LEDs?
ONVIF & RTSP on the Rock
Hold Signal Detection
ACS Alerts
Panel & Card Reader Communications: OSDP
Device Mount Mode
Updating Rock Firmware
Security Events Control
See more
Security Events
Security Events Overview
Profiles & Enrollment
Auto, Manual and Web Enrollment
Visitor Profiles
How to opt-out of profile enrollment
Bio Opt-Out for Alcatraz AI
