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      How to reboot the Rock

      Instructions to safely restart a Rock or Rock X device when troubleshooting.

      Applies To:

      • Rock

      • Rock X

      • Admin Portal 3.0 and later

      🔌 Option 1: Manual Power Cycle

      If the device is unresponsive, offline, or needs a basic reset:

      1. Disconnect power: Unplug the Ethernet cable from the PoE+ switch or injector

        1. Wait 10–15 seconds.

        2. Reconnect power and allow the device to boot up.

        You should see the LED light bar activate as the device powers on.

        🖥️ Option 2: Reboot via Admin Portal

        If the device is online in the Admin Portal:

        1. Log into the Admin Portal.

        2. Go to Device Management > Devices.

        3. Click on the name of the device you want to reboot.

        4. On the device details page, click the Settings button.

        5. Scroll down and click Reboot.



        6. Confirm when prompted.

        ⏱️ The Rock will go offline briefly and automatically come back online.

        ⚠️ Notes:

        • Rebooting is safe and can be helpful after changes or when troubleshooting.

        • If the device does not return online, verify power and network connections.

        • For ongoing issues, collect device logs and contact Alcatraz Support for assistance.