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      1. Help Center
      2. FAQ
      • Getting Started
      • Documentation
        • User Guides
        • Specifications
      • FAQ
        • Installation
        • Networking

      FAQ

      Answers to Common Questions
      • How to contact Customer Support

      Installation

      • Troubleshooting the Rock's Display Icons
      • What is the Rock's recommended mounting height?
      • How does the Rock connect to the access control system (ACS)?
      • Why is the Rock continuously rebooting?
      • Does the Rock support OSDP?
      • How is the Rock powered?
      • Does the Rock support ONVIF?
      • What username and password should be used when configuring ONVIF video streaming?
      See more

      Networking

      • Does the Rock use a static or a DHCP IP address?
      • What network ports are used for communication between the Rock and the Appliance?
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