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FAQ
Getting Started
Documentation
User Guides
Specifications
Privacy
FAQ
Installation
Troubleshooting
Networking
General
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Help Center
FAQ
Getting Started
Documentation
User Guides
Specifications
Privacy
FAQ
Installation
Troubleshooting
Networking
General
FAQ
Answers to Common Questions
How to contact Customer Support
Installation
How to Replace an Existing Rock
How to stream ONVIF video from the Rock
What is the Rock's recommended mounting height?
How does the Rock connect to the access control system (ACS)?
Does the Rock support OSDP?
How is the Rock powered?
Does the Rock support ONVIF?
What username and password should be used when configuring ONVIF video streaming?
Rock Field of View & Turnstile Settings
Tailgating Settings & Configuration
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Troubleshooting
How to download troubleshooting logs directly from the Rock
Troubleshooting the Rock's Display Icons
Troubleshooting Rock Screen Startup Icons
Why is the Rock continuously rebooting?
How to Factory Reset a Rock
See more
Networking
How to configure the Rock for 802.1X Authentication.
Does the Rock use a static or a DHCP IP address?
What network ports are used for communication between the Rock and the Appliance?
General
Can you authenticate while wearing a face mask?
