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Help Center
FAQ
Getting Started
Documentation
User Guides
Specifications
Privacy
Admin Portal
FAQ
Installation
Troubleshooting
Networking
General
Downloads
FAQ
Answers to Common Questions
What are the two power sources the Rock requires to be fully functional?
How to contact Customer Support
Installation
How to Replace an Existing Rock
How to stream ONVIF video from the Rock
What is the Rock's recommended mounting height?
How does the Rock connect to the access control system (ACS)?
Does the Rock support OSDP?
How is the Rock powered?
Does the Rock support ONVIF?
What username and password should be used when configuring ONVIF video streaming?
Rock Field of View & Turnstile Settings
Tailgating Settings & Configuration
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Troubleshooting
Troubleshooting Rock Startup Screens
How to download troubleshooting logs directly from the Rock
Troubleshooting the Rock's Display Icons
Why is the Rock continuously rebooting?
How to Factory Reset a Rock
See more
Networking
How to configure the Rock for 802.1X Authentication.
Does the Rock use a static or a DHCP IP address?
What network ports are used for communication between the Rock and the Appliance?
General
Can you authenticate while wearing a face mask?
