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FAQ
Getting Started
System Planning and Network Requirements
Alcatraz AI Cloud Hosted System
On-Prem System
Rock Installation
Specifications
Admin Portal
Account Settings
Users & Permissions
Device Management
Security Events
Profiles & Enrollment
Downloads & Release Notes
3rd Party Integrations
Single Sign-On (SSO)
Software-based ACS Integrations
FAQ
Installation
Troubleshooting
Networking
General
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Help Center
FAQ
Getting Started
System Planning and Network Requirements
Alcatraz AI Cloud Hosted System
On-Prem System
Rock Installation
Specifications
Admin Portal
Account Settings
Users & Permissions
Device Management
Security Events
Profiles & Enrollment
Downloads & Release Notes
3rd Party Integrations
Single Sign-On (SSO)
Software-based ACS Integrations
FAQ
Installation
Troubleshooting
Networking
General
FAQ
Answers to Common Questions
How to contact Customer Support
Installation
How to Replace an Existing Rock
How to stream ONVIF video from the Rock
What is the Rock's recommended mounting height?
How does the Rock connect to the access control system (ACS)?
Does the Rock support OSDP?
How is the Rock powered?
Does the Rock support ONVIF?
What username and password should be used when configuring ONVIF video streaming?
Rock Field of View & Turnstile Settings
Tailgating Settings & Configuration
Improving Tailgate Detection Performance for Badge Only (1FA) Device Mode
What are the two power sources the Rock requires to be fully functional?
See more
Troubleshooting
How to Log In to the Rock's Web User Interface
Troubleshooting Rock Startup Screens
Troubleshooting the Rock's Display Icons
Why is the Rock continuously rebooting?
How to Factory Reset a Rock
How to download troubleshooting logs directly from the Rock
See more
Networking
How to configure the Rock for 802.1X Authentication.
How to update a Rock's network settings
Does the Rock use a static or a DHCP IP address?
What network ports are required for communication between the Rock and the Server?
General
Alcatraz AI Privacy Fact Sheet
Can you authenticate while wearing a face mask?
Can the door be unlocked if the Rock loses power?
