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      1. Help Center
      2. FAQ
      • Getting Started
      • Documentation
        • User Guides
        • Specifications
        • Privacy
      • Admin Portal
      • FAQ
        • Installation
        • Troubleshooting
        • Networking
        • General
      • Downloads

      FAQ

      Answers to Common Questions
      • What are the two power sources the Rock requires to be fully functional?
      • How to contact Customer Support

      Installation

      • How to Replace an Existing Rock
      • How to stream ONVIF video from the Rock
      • What is the Rock's recommended mounting height?
      • How does the Rock connect to the access control system (ACS)?
      • Does the Rock support OSDP?
      • How is the Rock powered?
      • Does the Rock support ONVIF?
      • What username and password should be used when configuring ONVIF video streaming?
      • Rock Field of View & Turnstile Settings
      • Tailgating Settings & Configuration
      See more

      Troubleshooting

      • Troubleshooting Rock Startup Screens
      • How to download troubleshooting logs directly from the Rock
      • Troubleshooting the Rock's Display Icons
      • Why is the Rock continuously rebooting?
      • How to Factory Reset a Rock
      See more

      Networking

      • How to configure the Rock for 802.1X Authentication.
      • Does the Rock use a static or a DHCP IP address?
      • What network ports are used for communication between the Rock and the Appliance?

      General

      • Can you authenticate while wearing a face mask?
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      • Go to www.alcatraz.ai
      • Submit a Request