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      2. FAQ
      • Getting Started
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        • Privacy
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        • Installation
        • Troubleshooting
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        • General

      FAQ

      Answers to Common Questions
      • How to contact Customer Support

      Installation

      • How to Replace an Existing Rock
      • How to stream ONVIF video from the Rock
      • What is the Rock's recommended mounting height?
      • How does the Rock connect to the access control system (ACS)?
      • Does the Rock support OSDP?
      • How is the Rock powered?
      • Does the Rock support ONVIF?
      • What username and password should be used when configuring ONVIF video streaming?
      • Rock Field of View & Turnstile Settings
      • Tailgating Settings & Configuration
      See more

      Troubleshooting

      • How to download troubleshooting logs directly from the Rock
      • Troubleshooting the Rock's Display Icons
      • Troubleshooting Rock Screen Startup Icons
      • Why is the Rock continuously rebooting?
      • How to Factory Reset a Rock
      See more

      Networking

      • How to configure the Rock for 802.1X Authentication.
      • Does the Rock use a static or a DHCP IP address?
      • What network ports are used for communication between the Rock and the Appliance?

      General

      • Can you authenticate while wearing a face mask?
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