Hold Signal Detection

How to configure the hold signal detection feature on the Alcatraz Rock.

Overview

• The hold signal works exclusively with Wiegand connections.
• It does not work when the Rock is connected via OSDP.
• When the hold signal is asserted, the following occurs:
  • No badge numbers are sent to the ACS.
  • No events are recorded in the Admin Portal.
  • No user activity is logged.

Configuration Steps

Step 1: Access Device Management

1. Log in to the Alcatraz Admin Portal.
2. Navigate to the Device Management section.
3. Select the Devices tab.

Step 2: Modify Device Settings

1. Locate the Rock device you want to configure.
2. Click on the Name of the Rock to open its details.
3. Click Settings -> Modify to access the configuration options.

Step 3: Access the "Hold Signal Detection" Setting

1. Scroll down to Device Configuration.
2. Expand the Hold Signal Detection section.

Step 4: Enable Hold Signal Detection & Select Polarity

1. By default, Hold Signal Detection is disabled. Toggle the switch to enable it.
2. Once enabled, the Hold Signal Polarity options will appear:
   • Active Low: The Hold signal is effective when the signal is Low.
   • Active High: The Hold signal is effective when the signal is High.
3. Choose the correct polarity based on your ACS setup: Active Low or Active High.

Step 5: Save Configuration

1. Click Submit to apply your changes.