Hold Signal Detection

How to configure the hold signal detection feature on the Alcatraz Rock.

Overview

• The hold signal works exclusively with Wiegand connections.
• It does not work when the Rock is connected via OSDP.
• When the hold signal is asserted, the following occurs:
  • No badge numbers are sent to the ACS.
  • No events are recorded in the Admin Portal.
  • No user activity is logged.

Configuration Steps

Step 1: Access Device Management

1. Log in to the Alcatraz Admin Portal.
2. Navigate to the Device Management section.
3. Select the Devices tab.

Step 2: Modify Device Settings

1. Locate the Rock device you want to configure.
2. Click on the Name of the Rock to open its details.
3. Click Modify to access the configuration options.

Step 3: Access the "Hold Signal Detection" Setting

1. Scroll down to Device Configuration.
2. Expand the Hold Signal Detection section.

Step 4: Enable Hold Signal Detection & Select Polarity

1. By default, Hold Signal Detection is disabled. Toggle the switch to enable it.
2. Once enabled, the Hold Signal Polarity options will appear:
   • Active Low: The Hold signal is effective when the signal is Low.
   • Active High: The Hold signal is effective when the signal is High.
3. Choose the correct polarity based on your ACS setup: Active Low or Active High.

Step 5: Save Configuration

1. Click Submit to apply your changes.