Skip to content
English
Submit a Request
Go to www.alcatraz.ai
  • There are no suggestions because the search field is empty.

Web Enrollment (On-Prem)

Enabling Web Enrollment and setting up SMTP for email notifications in the Alcatraz Admin Portal

Overview

This guide explains how to enable and configure Web Enrollment in an on-premises Alcatraz deployment. Web Enrollment allows administrators to invite users to enroll their face profile via a web link.

For the "Web Enrollment" section to be available in the Admin Portal, the "Install Web Enrollment" checkbox must be enabled during the initial software installation. This functionality can be added later by re-running the installer, selecting "Modify" on the first pop-up, and then running through the install settings and checking the box, along with entering the IP address of the Admin Portal.

At least one Rock device must be online for Web Enrollment requests to be processed, but multiple devices are recommended, especially when processing 
large simultaneous Web Enrollment batches, such as CSV-created batches or mass enrollments right after a new installation.
 
If not enough Rock devices are available, some people might receive a rejection when they try to Web enroll, with a suggestion to try again later.
 
At least one Rock device must be onboarded to create Web Enrollment invites (individual or batch).

Step 1: Access Account Settings

  1. Log in to the Alcatraz Admin Portal as an Admin.

  2. In the left-hand menu, navigate to:

    Account → Account Settings

  3. Expand the Web Enrollment section.

Step 2: Enable Web Enrollment

  1. Toggle the Enable Web Enrollment switch to ON.

  2. Set the Invitation Expiration Period (e.g., 1 day, 3 days, 7 days).

  3. Toggle Email Notifications to ON if you want invitations sent via email.

Note: Email notifications require SMTP configuration (next step).

Alternatively, enrollment links can be copied in the Admin Portal and then sent to the enrollees via other means such as a personal email or messaging application.

Step 3: Configure SMTP Settings (Required for Email Notifications)

When Email Notifications are enabled, the following fields are required:

  • Server Address/Domain: IP or FQDN of your SMTP mail server

  • Port: Common values: 587 (TLS), 465 (SSL)

  • Sender from Address: The email address that will appear as the sender

  • User Name: SMTP login account

  • Password: Associated SMTP password

TLS Version: Select either TLS 1.2 or TLS 1.3


Step 4: Test and Save

  1. After entering the SMTP details, click Test Connection to verify the configuration.

  2. If the connection is successful, click Submit to apply the changes.

You must click Submit for the settings to take effect. The system does not auto-save.

Additional Notes

  • Web Enrollment URLs expire after the configured period and must be reissued if unused.

  • If SMTP settings are incorrect or not configured, no email will be sent.

  • Web Enrollment emails can only be sent when the Alcatraz Platform server can resolve and reach the SMTP server from within the on-premises network.

  • When a user clicks the web enrollment link on a device such as a phone, that device must be able to reach the Alcatraz Platform Server to load the enrollment page.