User Management Guide for Alcatraz Platform
1. Overview of User Roles
Understand the available user roles and their permissions within the Alcatraz Platform.
1. Navigate to Permissions → Roles.
2. Roles are categorized as:
1. Alcatraz Administrator
• A master admin of the system.
• Can Add/Edit/Delete any entity within the system.
• Manages Dealers, Dealer Admins, and provides technical support.
2. Dealer Admin
• A system integrator role with the highest privileges within a dealer’s organization.
• Manages Accounts, Account Administrators, and Installers.
3. Installer
• Provisioned by a Dealer Admin.
• Adds/Edits/Deletes entities and physically installs onsite products.
4. Account Administrator
• Highest privileges within an Account organization.
• Manages Account Managers, Account Users, and supports installation.
5. Account Manager
• Limited privileges compared to an Account Admin.
• Views dashboards, creates reports, and manages Account Users.
6. Account User
• Minimal privileges.
• Views dashboards, creates reports, and manages user profiles.
2. Creating a User
1. Go to Permissions → Users.
2.Click + Create a User (top-right corner).
3.Fill in the user’s details:
• Name
• Password (Login and Confirm)
• Role: Select the appropriate role.
4. Click Submit.
3. Editing a User
1. Go to Permissions → Users.
2. Locate the desired user and click the three dots on the right.
3. Select Edit.
4. Update the details as needed.
5. Click Submit.
Steps to Edit Logged-In User
1. Hover over your name on the right side of the header.
2. Click Settings.
3. Select Modify User.
4. Update the required details.
5. Click Submit.
4. Deleting a User
1. Go to Permissions → Users.
2. Locate the user to delete and click the three dots.
3. Select Delete.
4. Confirm the deletion by clicking Confirm.
⚠️ Warning: Deleting a user is permanent and cannot be undone.