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      Backup and Restore (On-Prem Only)

      Generate and restore system backups for on-premises deployments of the Alcatraz Admin Portal.

      NOTE:  Backup and Restore functionality is only available for on-prem Admin Portal deployments using the built-in PostgreSQL database.

       

      Sites that optionally use Microsoft SQL should manage backups and restores using Microsoft SQL's built-in tools.

      🗄️ Generate a System Backup

      To back up system data and configuration settings:

      1. Log into the Alcatraz Admin Portal.

      2. Go to System Manager -> Backup and Restore.

      3. Click the + Generate Backup button in the top-right corner.



      4. In the popup window:

        • (Optional) Check Include Event Images to back up images tied to security events.

        • Click Confirm to begin the backup.


      5. A new backup entry will appear in the Backup and Restore History table with a timestamp and version.

      💡 Note: Including event images increases backup size. Ensure you have enough disk space. If your retention policy blocks saving event images, none will be stored.

      ♻️ Restore the Most Recent Backup

      Important Notes:

      • The system will restore only the most recent backup
      • To prevent potential data loss, always restore to a system with the same Admin Portal version that was backed up.
      • This will overwrite the current database with the selected backup.
      • This action cannot be undone.

       

      1. On the Backup and Restore page, click the Restore button.

      2. A confirmation pop-up will appear: Click Confirm to proceed, or Cancel to exit without restoring.

       

      For assistance, reach out to your system administrator or Alcatraz AI Support.