Cloud-Hosted Customers - Alcatraz AI completes all software updates.
On-Prem Customers - Contact Alcatraz Customer Support (Submit a Ticket) to request Platform Software Downloads and see below for upgrade directions.
Release Notes
Please review the Release Notes before updating your Alcatraz Platform software to ensure compatibility with your Rocks and system: Platform Software Release Notes
On-Prem Software Upgrade Path
When upgrading on-prem software, you must follow this procedure to avoid loss of data and functionality.
It is always recommended to create a system backup and copy it to another server before upgrading as well as making a VM or disk backup.
- Contact Alcatraz Customer Support (Submit a Ticket) with your current Platform version to obtain the necessary download links. Rock firmware downloads can be found here: Rock Firmware Downloads
- After downloading the appropriate files and copying them to the Alcatraz Platform server, proceed with the following steps based on your current Platform version. For each upgrade step, run the corresponding installation executable. For example, if you are currently running v2.6.1, you would run the installers for versions 2.6.4, 2.7.2, and finally 2.8.0.
| Current Platform Version | Rock FW before Platform Upgrade | Platform Version to Install | Upgrade Rock FW after Platform Upgrade |
| 2.3.x | 3.0.1 | 2.4.0 | - |
| 2.4.0 | 3.0.1 | 2.4.2 | 3.1.1 |
| 2.4.2 | 3.1.1 | 2.5.1 |
3.2.1 3.3.3 |
| 2.5.1 | 3.3.3 | 2.6.1* | 3.3.3 |
|
2.6.1 2.6.2 2.6.3 |
3.3.3 | 2.6.4 | 3.3.3 |
| 2.6.4 | 3.3.3 | 2.7.2 | 3.5.1 |
| 2.7.0 | 3.3.3 | CONTACT AAI SUPPORT | |
|
2.7.1 2.7.2 |
3.5.1 | 2.8.0 | 3.8.1 |
| 2.8.0 | 3.8.1 | 2.9.0 | 3.8.1 |
| 2.9.0 | 3.8.1 | 2.9.1 | 3.8.1 |
| 2.9.1 | 3.8.1 | 2.10.0 | 3.8.1 |
| 2.10.0 | 3.8.1 | 2.10.1 | 3.8.1 |
| 2.10.1 | 3.8.1 | 2.10.2 | 3.8.1 |
| 2.10.2 | 3.8.1 | 3.0.0** | 3.8.1 |
| 3.0.0 | 3.8.1 | 3.0.1 | 3.8.1 |
| 3.0.1 | 3.8.1 | 3.0.2 | 3.8.1 |
| 3.0.2 | 3.8.1 | 3.0.3 | 3.8.1 |
| 3.0.3 | 3.8.1 | 3.1.1 | 3.8.1 |
| 3.1.1 | 3.8.1 | - | - |
* After installing Platform v2.6.1, additional updates are automatically made to the system and could take up to 20 minutes or more to complete. Upgrading to 2.6.4 should not begin until the updates are finished. Progress can be monitored in the Audit Log under "Accounts".
** When installing Platform v3.0.0, additional updates are automatically made to the system, which may require more time than usual. Attempting to access the Admin Portal or certain pages therein may display errors until the updates have been completed; however, all Rocks will continue to authenticate normally for enrolled profiles.