1. If you have Captive Portal Login, it must be disabled.
2. Whitelist the URLs or IP Addresses required to access the Alcatraz Cloud.
- For Standard Cloud Accounts the URLs are:
- https://platform.us.alcatraz.ai
- https://devices.us.alcatraz.ai
- For Standard Cloud Accounts the IP Addressees are:
- 3.23.74.102
- 3.140.166.106
- For Enterprise Cloud Accounts (single-tenant), AAI will provide specific URLs and IP Addresses.
-
- https://platform.<yourCloudInstance>.alcatraz.ai
- https://devices.<yourCloudInstance>.alcatraz.ai
3. These ports are required to be opened. These are outbound only from the Rock.
| TCP 443 | UI and Events | Outbound from Rock to Alcatraz AI Cloud |
| TCP 3310 | Data Sync | Outbound from Rock to Alcatraz AI Cloud |
| TCP 8443 | On-boarding and Updates | Outbound from Rock to Alcatraz AI Cloud |
| UDP 53 | DNS | Outbound from Rock to DNS Server |
| UDP 123 | NTP | Outbound from Rock to NTP Server |
| TCP 3033 | ACS Integration Sync | Outbound from ACS Integration Server to Alcatraz AI Cloud |
| TCP 80 | ONVIF Agent | Inbound to Rock from VMS |
| TCP 554 | RTSP Streaming | Inbound to Rock from VMS |
| UDP 554 | RTSP Streaming | Inbound to Rock from VMS |
| UDP 3792 | ONVIF Discovery | Inbound to Rock from VMS |
Other Multicast Ports as defined by the VMS