1. If you have Captive Portal Login, it must be disabled.
2. If you have traffic inspection proxies/firewalls (i.e., ZScaler, etc.) that modify the SSL connection between the device and the platform, exceptions will need to be made for the Rock devices to bypass them.
3. Whitelist the URLs or IP Addresses required to access the Alcatraz Cloud.
- For Standard Cloud Accounts, the URLs are:
- https://platform.us.alcatraz.ai
- https://devices.us.alcatraz.ai
- For Standard Cloud Accounts, the IP Addressees are:
- 3.23.74.102
- 3.140.166.106
- For Enterprise Cloud Accounts (single-tenant), AAI will provide specific URLs and IP Addresses.
-
- https://platform.<yourCloudInstance>.alcatraz.ai
- https://devices.<yourCloudInstance>.alcatraz.ai
4. These ports are required to be opened. These are outbound only from the Rock.
| TCP 443 | UI and Events | Outbound from Rock to Alcatraz AI Cloud |
| TCP 3310 | Data Sync | Outbound from Rock to Alcatraz AI Cloud |
| TCP 8443 | On-boarding and Updates | Outbound from Rock to Alcatraz AI Cloud |
| UDP 53 | DNS | Outbound from Rock to DNS Server |
| UDP 123 | NTP | Outbound from Rock to NTP Server |
| TCP 3033 | ACS Integration Sync | Outbound from ACS Integration Server to Alcatraz AI Cloud |
| TCP 80 | ONVIF Agent | Inbound to Rock from VMS |
| TCP 554 | RTSP Streaming | Inbound to Rock from VMS |
| UDP 554 | RTSP Streaming | Inbound to Rock from VMS |
| UDP 3792 | ONVIF Discovery | Inbound to Rock from VMS |
Other Multicast Ports as defined by the VMS