The Rock operates with any type of badge reader and badge.
When a company distributes badges to its employees, these badges will have a specific card “format”. Card formats define how data is encoded in the card. Many cards have a facility code and a card number but it is possible that the format only contains a card number. The facility code and card number can be displayed if the size and location of the bits within the bit length are known. Companies may also have more than one card format. Cards can vary in sizes such as 26, 33, 37, 48 bits.
The Alcatraz AI Admin Portal is able to display the correct badge number and facility code as long the card formats are configured for the account. The portal supports configuring multiple card formats up to 255 bits long.
The card format information used for configuring can be obtained from your Access Control System (ACS) administrator.
Steps to Configure Card Format
1. Log in to the Admin Portal and go to Accounts -> Account Settings -> Card Formats
2. Click on + Card format
3. Select Predefined or Custom (to define a specific Company card format)
4. Click Save to add to the list of Card Formats
5. Check if Badge ID under the Security Events tab are displayed correctly with facility code and badge number