Configure the Rock's Network Settings (QR code)

To change the network configuration or connect the Rock to a different server, a QR code is used.

Enable QR Code Activation on the Rock

In order for the Rock to read a QR code, the Activate QR Code setting must be enabled. New Rocks and Rocks that are Factory Reset will have this setting enabled by default.

When this setting is activated, a QR code icon will be displayed on the Rock’s screen, indicating it is ready to read QR codes.

If this icon is not displayed and the Rock is online, an administrator of the Alcatraz system can enable this setting in the Admin Portal. More details can be found here.

Generate a QR Code for Network Settings & Server Location

Follow these steps to generate a QR code with the Rock's desired network settings and Platform server.

1. Log in to the Admin Portal:

• • Go to Device Management and select QR Code from the left-hand menu.

2. Server Location/Domain:

• • Select Alcatraz AI Cloud Hosted or Customer Hosted Server based on your system. Typically, if you are logged into the Admin Portal where your Rocks will be onboarded, the correct URL or IP Address will automatically populate.

• • • Alcatraz AI Cloud Hosted - us.alcatraz.ai
    • Alcatraz AI Cloud Hosted (Enterprise) - The URL will be provided by Alcatraz.
    • Customer Hosted Server - The URL or IP address of the server running the Alcatraz Platform software.

3. IP Network Addressing:

• • Select IPv4 and/or IPv6 addressing, based on your network configuration.

• • Choose DHCP for automatic IP assignment, or select Manual to enter a static IP address, subnet mask, DNS server, and default gateway.

4. NTP Server

• • The Rocks require a valid NTP server.
  • Use the default, public NTP server provided, if it is accessible from the local network, or enter a local NTP server.

5. Device Type

• • Rock - No additional settings are required.
  • Rock X - Ethernet is the default connection method. If this is selected, no other settings are required.
  • WiFi (WPA2) - You must also enter the Network Name, Passphrase, and Confirm Passphrase.

6. Generate the QR Code:

• • Once the settings are confirmed, click Generate to create the QR code.

Applying the QR Code to the Rock

Once the QR code is generated, follow these steps to apply it to the Rock:

1. Display the QR Code:

• • Print the QR code or display it on a phone, tablet, or laptop. Ensure that the image is as large and bright as possible.

2. Scan the QR Code with the Rock:

• • Hold the QR code about 6 to 9 inches away from the Rock’s camera.
  • Slowly move the QR code closer or farther away until you see a green checkmark on the Rock’s display, indicating that the QR code has been successfully read.

3. Confirmation of Settings:

• • After the QR code is scanned, the new network settings will scroll across the bottom of the Rock’s display, confirming that the settings have been updated.