How to download troubleshooting logs directly from the Rock

To access the Rock's web user interface, locate the IP address of the Rock.  In the case below, the IP address is

Enter the Rock's IP address into a web browser (in this case, and enter the user as "admin" and password as the Rock's last six digits of the Device ID.  In this example, the password is "b2bc70". 



Please note that the last six digits of the Device ID are the default password; this can be changed in the Admin Portal under the ONVIF settings of the Rock.


The Rock's "Device Information" window will be shown.



Select "Download Logs" to download the text file.