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Alcatraz Rock Biometric Privacy Policy

Alcatraz Rock Biometric Privacy Policy
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Help Center
FAQ

Getting Started
Admin Portal
Downloads & Release Notes
3rd Party Integrations
- Single Sign-On (SSO)
- Software-based ACS Integrations
FAQ

FAQ

Answers to Common Questions

How to contact Customer Support

Installation

How to Replace an Existing Rock
How to stream ONVIF video from the Rock
What is the Rock's recommended mounting height?
How does the Rock connect to the access control system (ACS)?
Does the Rock support OSDP?
How is the Rock powered?
Does the Rock support ONVIF?
What username and password should be used when configuring ONVIF video streaming?
Rock Field of View & Turnstile Settings
Tailgating Settings & Configuration
Improving Tailgate Detection Performance for Badge Only (1FA) Device Mode
What are the two power sources the Rock requires to be fully functional?

Troubleshooting

How to Log In to a Rock Device's Web User Interface
Troubleshooting the Rock's Display Icons
Why is the Rock continuously rebooting?
How to Factory Reset a Rock
How to download troubleshooting logs directly from the Rock
Troubleshooting Rock Startup Screens

Networking

Does the Rock use a static or a DHCP IP address?
How to update a Rock's network settings
What network ports are required for communication between the Rock and the Server?
How to configure the Rock for 802.1X Authentication.

General

Can you authenticate while wearing a face mask?
Can the door be unlocked if the Rock loses power?
Alcatraz AI Privacy Fact Sheet

Alcatraz Rock Biometric Privacy Policy

1-650-600-0197 · Mon-Fri 8am-8pm (EST)

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